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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
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Importados sobre Controle de Qualidade
Importados sobre Gerenciamento para Gestão
Importados sobre Gestão da Qualidade Total
Importados sobre Mudança Organizacional
Importados sobre Pesquisa Operacional
Importados sobre Seguro para Serviço
Importados sobre Comportamento Organizacional
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
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