hearme station - CUSTOMER FEEDBACK SYSTEM AND SATISFACTION MEASUREMENT
Sua compra será finalizada na AMAZON.
Support most popular customer experience metrics: CES 2.0, CSAT, NPS. Supplementary surveys can get deep customer insight Multi channels: Customer can send feedback in all channels: from online to offline, in all touch points Access permission: Support big enterprises, setup access permission for user in detail Plugins: Create external plugin to extend hearme features in anyway Notification: Send notification immediately to monitor person if customer leaves a bad feedback Synchronize customer in
Descrição do Produto
- Support most popular customer experience metrics: CES 2.0, CSAT, NPS. Supplementary surveys can get deep customer insight
- Multi channels: Customer can send feedback in all channels: from online to offline, in all touch points
- Access permission: Support big enterprises, setup access permission for user in detail
- Plugins: Create external plugin to extend hearme features in anyway
- Notification: Send notification immediately to monitor person if customer leaves a bad feedback
- Synchronize customer information: Integrate customer information with others system. hearme Kiosk can know who is sending feedback and display welcome message to customer
- Offline mode: Kiosk device can work in offline mode if there is not internet connection. All feedbacks will be saved and resend if device get connected again
- Create report: Create lots of report types in real time
- Branding Support: Just configure to display enterprise brand in survey screen
- Hook functions: Hook function allows to process feedback event in realtime
